Terms and conditions

/Terms and conditions
Terms and conditions 2021-12-09T10:15:18+00:00

Terms and Conditions for Este Fitness & Spa

  • The whole complex is restricted to children under the age of 5;
  • For children and adolescents between the ages of 5 and 16, an attendant is required;
  • Allowed access for children and adolescents between 5 and 16 years from Monday to Friday from 9:00 to 14:00, Monday and Thursday from 17:00 to 19:00 and Saturday and Sunday from 7:00 to 14:00. h.
  • Use of fitness and swimming pool – persons over 16 years of age;
  • Use of spa area – persons over 18 years of age;
  • Face therapies – persons over 16 years of age.
We recommend prior booking of different procedures and therapies to ensure that the preferred day and time are free. You can make a reservation at the reception desk at 02 971 22 77 and 0877 10 22 77 or through the booking form on our website: www.estespa.bg.
Cancellations can be requested at 02 971 22 77 and 0877 10 22 77 or at the reception, taking into account the following.
For individual visits and reservations:

  • 24 hours in advance – you have no financial obligations;
  • 12 hours in advance – you pay 50% of the cost of the reservation;
  • less than 6 hours in advance – you owe 100% of the cost of the reservation.

For group visits (over 4 people) and reservations:

  • 72 hours before the booked time – you owe 50% of the value of the reserved service / s;
  • 48 hours before the booked time – you owe 100% of the value of the reserved service / s

For the safety and comfort of our guests, we apply clothing requirements according to the nature of the services offered:

  • Swimming pool and jacuzzi – swimsuit, waist cloth, flip-flops;
  • Fitness – sportswear and clean sports shoes;
  • Yoga and pilates – free and comfortable clothes;
  • Body massage or body therapy – disposable underwear provided by Este Fitness & Spa
  • Thai massage – special clothing provided by Este Fitness & Spa
Every new visitor to Este Fitness & Spa completes a health questionnaire that specifies the existence of any health problems or special conditions.
Note: The sauna, the steam bath or the hamam are not recommended for people who are pregnant, who can’t withstand high temperatures and high blood pressure, or who have problems with blood circulation and asthma or other respiratory problems. It is advisable to consult your doctor for more illnesses or health conditions.
The spa offers specially designed therapies for future mothers.

Note: Massages and procedures are recommended after the first trimester of pregnancy.

The membership cards for fitness and / or spa area are issued for a certain period of time, and during the respective period the cardholder can use the respective services of Este Fitness & Spa at his discretion, but for only one visit within a day. In case of a second visit, 50% of the one-time value of the respective service is paid on the same day.

In case of refusal and termination of an active membership, the amount on the respective card is recalculated, losing the discount corresponding to the respective card type. The remainder of the amount may be exchanged for another service corresponding to the value remaining after its recalculation.

To ensure the relaxing atmosphere, we encourage our guests to refrain from using mobile phones as well as calls on high voice.
Este Fitness & Spa respects all hygienic requirements for keeping the premises and the equipment clean and in good condition. The methods used are wet cleaning, disinfection and sterilization.
Este Fitness & Spa does has the responsibility for lost or stolen personal belongings. For your safety, we recommend that you leave your storage values in the reception safe.
Este Fitness & Spa is not responsible for any accidents or injuries resulting from the visitor’s failure to comply with the rules and restrictions that are clearly marked and displayed in a prominent place in the complex as well as on the site: www.estespa.bg
Este Fitness & Spa Complex is designed in accordance with the regulatory requirements for providing an accessible environment for people with disabilities, which contributes to improving their quality of life.
It is forbidden, without permission, to take photos for advertising purposes on the territory of Este Fitness & SPA. It is forbidden to publish photo material shot for advertising purposes by visitors to Este Fitness & SPA, on social networks, on the Internet and / or otherwise, without the consent of Este Fitness & SPA.

In order to protect the safety and health of visitors at Este Fitness & Spa, the following prohibitions apply:

  • Smoking is strictly forbidden throughout your visit in the complex.
  • It is forbidden to use the gym, swimming pool and thermal area after drinking alcohol.
  • Entry to premises outside free-access zones is prohibited.
  • Entrance with shoes, slippers or flip-flops in the fitness center is prohibited.
  • It is forbidden to enter with shoes or sneakers in the pool area.
Annual membership and deposit cards include free access to our car park, within 6 hours of the cardholder’s visit to Este Fitness & Spa. For longer stays, visitor pay BGN 2 for each additional hour started.